PRIVACY POLICY

Live Illustration Services

Effective Date: 10-10-2026

​

1. Who We Are

This website is operated by THE LADY IN TOWN ("we", "us", "our"). We are the data controller for the personal data described in this

policy. This means we are responsible for deciding how we hold and use personal information about you.

If you have any questions about this policy or how we handle your data, you can contact us at:

ASTHA SETHI
Email: asthasethi3012@gmail.com
Phone: 07466569357
Website: www.theladyintown.co.uk

 

2. What Information We Collect

We collect personal information only when you voluntarily submit our inquiry form or contact us directly.

Information you provide to us:

• Full name

• Email address

• Phone number

• Event location

• Any other details you choose to include in your message

Information we collect automatically:

• Technical data: When you visit our website, we may collect your IP address, browser type, and the pages you request. This is standard for operating any website.

• Cookies: We may use strictly necessary cookies to ensure the website functions properly. We do not set analytics or advertising cookies without your consent.

We do not collect special category data (such as health information, beliefs, or biometric data). Please do not send this type of information through our inquiry form.

 

3. Why We Use Your Information and Our Legal Basis

We process your personal data for the following purposes and under these legal bases:

​

​

What we do

Legal basis

Read and reply to your service inquiry

Legitimate interests: responding to someone who has approached us about our live illustration services.

Take steps towards a booking or engagement you asked about

Contract: processing necessary to prepare a formal Service Agreement with you.

Send you marketing communications (e.g., newsletters)

Consent: we will only send these if you have actively agreed to receive them.

Keep the website available and secure

Legitimate interests: maintaining security and continuity of our own website.

Set non-essential cookies

Consent: given through the cookie banner on our website.

Where we rely on legitimate interests, we have weighed our interest against your rights and concluded it does not override them, because the processing stays within what you sent us and what running the site requires. You can object at any time (see Section 8).

​

4. How We Use Your Data

We use the information you provide solely to:

• Respond to your inquiry about our live illustration services.

• Prepare and send you a formal Service Agreement.

• Communicate with you about your event booking.

• Send you information you have requested (e.g., package details, pricing).

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

​

5. Third-Party Services

We use the following third-party services to operate our website and manage your inquiries:

• Wix: Our website is hosted on Wix. Wix may process your IP address and other technical data to deliver the site to you. Please see Wix's Privacy Policy for more information.

• [Other services you use, e.g., Email Provider]: When you submit the inquiry form, your information is forwarded to us by email. Our email provider processes this data on our behalf.

These third parties act as data processors and are contractually obligated to handle your data securely and only for the purposes we specify.

​

6. How Long We Keep Your Data

• Inquiry records: We retain your inquiry data (name, email, phone, event location) in our email system for as long as necessary to respond to your inquiry and maintain business records. This is typically no longer than [e.g., 2 years] after our last contact with you.

• Booking records: If you proceed to book our services, we will retain your data for the duration required for tax, accounting, and legal purposes.

• Marketing data: If you have consented to receive marketing communications, we will keep your data until you unsubscribe or request deletion.

You may request earlier deletion of your data at any time (see Section 8).

​

7. Data Security

We take reasonable technical and organisational measures to protect the personal data we hold against unauthorised access, loss, or alteration. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

​

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of inaccurate or incomplete information.

• Erasure: Request deletion of your personal data ("right to be forgotten").

• Restriction: Request that we limit processing of your information in certain circumstances.

• Data Portability: Request your information in a structured, machine-readable format.

• Objection: Object to processing based on legitimate interests.

• Withdraw Consent: Withdraw your consent at any time (where consent is our legal basis).

To exercise any of these rights, contact us at [your email address]. We will respond within 30 days.

If you are in the UK or EEA, you also have the right to lodge a complaint with your national data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.

​

9. Children's Privacy

This website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can remove it.

​

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the site after a change constitutes acceptance of the revised policy.